Due to the perishable nature of our products, all online orders are final and non-refundable.

Important: the macarons' actual colours may differ from the photos. Because our macarons are handmade, the shape, height and colour vary. Please contact us before ordering if you need a specific colour and we will send you a picture of the latest production. All specifications are approximate only and as the product is handmade, subject to some variation and deviation.

We do not offer refunds/exchanges based on customer colour or flavour preference.

We cannot take responsibility for any damage caused by our couriers mishandling of the parcel, and will not offer a refund or replacement.

You can cancel your order for no cost, only if it has not yet been processed and shipped from our bakery. In such cases, we will immediately process the refund and you will see it reflected in the next 5-7 business days. To cancel your order, please contact us at maisondesgourmets.uk@gmail.com